Quick Coat Privacy Policy

Last updated: November 5, 2026

 

This privacy policy for Quick Coat (“Quick Coat,” “we,” “us,” or “our”) explains how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), such as when you:

 

• Visit our website at https://quickcoat.ca, or any website of ours that links to this privacy policy
• Request a quote, use our Floor Coating Visualizer Tool, or contact us by phone, email, or social media
• Hire us for residential, commercial, or industrial floor coating or concrete polishing work
• Engage with us in other related ways, including marketing and reviews

 

Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, contact us at info@quickcoat.ca or 613-206-7774.

 

Summary of key points

 

Information we collect

We collect the information you give us when you request a quote or contact us, such as your name, phone number, email address, and details about your project. If you use our Floor Visualizer Tool, we may also collect the photos you upload and the colours you save.

 

Sensitive information

We do not process sensitive personal information.

 

Information from third parties

We may receive limited information from social media platforms, review sites, and people who refer you to us.

 

How we use your information

We use it to prepare quotes, schedule and complete your project, communicate with you, improve our website, and comply with the law. We only process your information when we have a valid reason to do so.

 

Who we share it with

We share information only with service providers that help us run our business (such as website hosting, analytics, and our Floor Visualizer Tool), and in the limited situations described in this policy. We do not sell your personal information.

 

Keeping your information safe

We use reasonable organizational and technical safeguards. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

 

Your rights

Under Canadian privacy law, you can ask to access or correct your personal information and withdraw your consent, subject to legal limits.

 

Exercising your rights

Email us at info@quickcoat.ca. We will respond in accordance with applicable privacy laws.

 

Table of contents

1. Information we collect
2. How we use your information
3. Legal bases for processing
4. When and with whom we share your information
5. Cookies and tracking technologies
6. How long we keep your information
7. How we keep your information safe
8. Information from minors
9. Your privacy rights
10. Do-Not-Track signals
11. Updates to this policy
12. How to contact us
13. How to review, update, or delete your information

 

1. Information we collect

 

Personal information you give us

In short: We collect the personal information you choose to give us.

We collect personal information that you voluntarily provide when you request a quote, fill out a form on our website, use our Floor Visualizer Tool, call or email us, message us on social media, or hire us for a project. This may include:

 

• First and last name
• Phone number
• Email address
• Project address and details about your space (such as floor type, size, condition, and the service you are interested in)
• Messages and any other information you include in your request
• How you heard about us (for example, Google, social media, ads, AI chat, or a friend)
• Photos of your space that you upload to our Floor Visualizer Tool or send to us, and the colours and flake blends you save
• Billing and payment details needed to invoice you for completed work

 

Sensitive information. We do not process sensitive personal information.

All personal information you provide must be true, complete, and accurate, and you should let us know of any changes.

 

Information collected automatically

In short: Some information, such as your IP address and browser and device details, is collected automatically when you visit our website.

When you visit our website, we automatically collect certain information. This information does not reveal your specific identity (like your name or contact details) but may include:

 

• Log and usage data, such as your IP address, browser type and settings, pages viewed, date and time of your visit, referring URLs, and actions you take on the site
• Device data, such as your device type, operating system, browser, and internet service provider
• Approximate location data, such as your city or region based on your IP address

This information helps us keep our website secure and working properly, and helps us understand how visitors use our site so we can improve it. Like many businesses, we collect some of this information through cookies and similar technologies (see section 5).

 

Information collected from other sources

In short: We may collect limited information from social media, review sites, and referrals.

We may receive information about you from other sources, such as:

 

• Social media platforms (such as Instagram and Facebook), when you interact with our pages or message us
• Review sites (such as Google), when you leave a review of our work
• Friends, neighbours, or other customers who refer you to us

 

2. How we use your information

In short: We use your information to provide our Services, communicate with you, improve our website, measure our marketing, and comply with the law. We may also use it for other purposes with your consent.

We use your personal information for reasons that depend on how you interact with us, including:

 

• To prepare quotes and estimates. We use the details you provide to price your project and answer your questions.
• To deliver our Services. We use your information to schedule site visits and installations, complete your project, and follow up afterward.
• To respond to inquiries and provide support. We use your information to respond to messages and resolve any issues with our work.
• To invoice and collect payment. We use your information to bill you for completed work and keep financial records.
• To send administrative information. We may contact you about appointments, project updates, warranty matters, and changes to our terms and policies.
• To request feedback and reviews. We may contact you after your project to ask about your experience or invite you to leave a review.
• To send marketing communications. With your consent, we may send you news and promotions. You can opt out at any time.
• To post testimonials and project photos. With your permission, we may share reviews you have given us (typically your first name and last initial) and photos of completed floors. We do not publish your address.
• To improve our website and Services. We look at how visitors use our website so we can make it easier to use.
• To comply with our legal obligations. We may use your information to meet legal and tax requirements, respond to lawful requests, and protect our legal rights.

 

3. Legal bases for processing

In short: We only process your personal information when we have a valid reason under Canadian law, which is usually your consent.

We may process your information if you have given us specific permission (express consent) or where your permission can reasonably be inferred (implied consent), for example when you request a quote and we contact you about it. You can withdraw your consent at any time (see section 9).

In some exceptional cases, Canadian law may allow us to process your information without your consent, including, for example:

 

• If collection is clearly in your interests and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions, provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be the victim of financial abuse
• If it is reasonable to expect that collection with consent would compromise the availability or accuracy of the information, and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which it was produced
• If the information is publicly available and is specified by the regulations

 

4. When and with whom we share your information

In short: We share information only with service providers that help us run our business and in the specific situations described below. We do not sell your personal information.

We may share your personal information in the following situations:

 

• Service providers. We work with trusted third parties that help us operate, such as our website host and form tools, email and phone providers, Floorwiz (which powers our Floor Visualizer Tool), accounting and payment providers, and our marketing agency. They may only use your information to provide services to us.
• Google Analytics and Google Tag Manager. We use Google Analytics, managed through Google Tag Manager, to understand how visitors use our website. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout. For more on how Google uses data, see Google’s Privacy and Terms page.
• Subcontractors. If a subcontractor helps complete your project, we may share the details they need, such as your name, project address, and phone number.
• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business.
• Legal requirements. We may disclose information where required or permitted by law, such as to comply with a court order or to protect our rights.

 

Some of our service providers may store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country.

 

5. Cookies and tracking technologies

In short: We use cookies and similar technologies to run our website and understand how it is used.

Our website uses cookies and similar technologies (such as tags and scripts) to:

 

• Make the website work properly, including our quote forms and Floor Visualizer Tool
• Understand how visitors find and use our website (Google Analytics)

 

Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies. If you do, some features of our website may not work as intended.

 

6. How long we keep your information

In short: We keep your information only as long as we need it for the purposes in this policy, unless the law requires otherwise.

We keep quote requests and customer records for as long as needed to provide our Services, support any warranty on our work, and meet legal, tax, and accounting requirements. When we no longer have a legitimate business need for your personal information, we will delete or anonymize it. If that is not possible right away (for example, because it is stored in backups), we will store it securely and isolate it from further use until it can be deleted.

 

7. How we keep your information safe

In short: We protect your personal information with reasonable organizational and technical safeguards.

We have put in place appropriate and reasonable technical and organizational security measures to protect the personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise that unauthorized third parties will never be able to defeat our security and improperly collect, access, steal, or change your information. Although we do our best to protect your personal information, sending it to and from our website is at your own risk. You should only access our website within a secure environment.

 

8. Information from minors

In short: We do not knowingly collect information from or market to anyone under 18.

Our Services are intended for adults. We do not knowingly collect personal information from, or market to, anyone under 18 years of age. If we learn that we have collected personal information from someone under 18, we will take reasonable steps to delete it promptly. If you believe we may have collected information from a minor, contact us at info@quickcoat.ca.

 

9. Your privacy rights

In short: Under Canadian privacy law, you have rights that give you access to and control over your personal information.

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws, you may have the right to:

 

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information, subject to our legal and business record-keeping obligations
• Withdraw your consent to our use of your information

 

You can make a request by contacting us using the details in section 12. We may need to verify your identity before responding. We will respond to your request in accordance with applicable privacy laws.

If you are not satisfied with how we handle your request or your personal information, you can contact the Office of the Privacy Commissioner of Canada.

 

Withdrawing your consent

Where we rely on your consent (express or implied), you can withdraw it at any time by contacting us using the details in section 12. Withdrawing consent will not affect the lawfulness of any processing before the withdrawal, or processing based on other lawful grounds where the law allows.

 

Opting out of marketing communications

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us. We may still contact you with non-marketing messages, such as appointment confirmations, project updates, and replies to your requests.

 

Cookies

You can manage cookies through your browser settings, as described in section 5.

 

10. Do-Not-Track signals

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) setting you can turn on to signal that you do not want your online browsing activity monitored and collected. There is currently no uniform technology standard for recognizing and implementing DNT signals. For that reason, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is adopted that we must follow in the future, we will tell you in an updated version of this privacy policy.

 

11. Updates to this policy

In short: We will update this policy as needed to stay compliant with applicable laws and to reflect changes in how we operate.

We may update this privacy policy from time to time. The updated version will show a new “Last updated” date and will take effect as soon as it is posted. If we make material changes, we may let you know by posting a notice on our website or contacting you directly. We encourage you to review this policy regularly.

 

12. How to contact us

If you have questions or comments about this policy or how we handle your personal information, contact us:

Quick Coat
887 Somerset Street West, Unit 11
Ottawa, ON K1R 6R6
Phone: 613-206-7774
Email: info@quickcoat.ca

 

13. How to review, update, or delete your information

Under applicable Canadian law, you may have the right to request access to the personal information we collect from you, correct it, or ask us to delete it. To make a request, email info@quickcoat.ca with the subject line “Privacy Request” and tell us what you would like us to do. We will respond within the time required by law.